Privacy Policy

Our Commitment to Your Privacy

At Trolnexa, we deeply respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website and participate in our wellness programs.

Information We Collect

Personal Information

We collect information you voluntarily provide to us, including:

• Name and contact information (email, phone, address)
• Wellness goals and health preferences
• Program participation details
• Communication preferences
• Payment information for services

Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device and operating system details
• Pages visited and time spent on our site
• Referring website information

How We Use Your Information

We use your personal information to:

• Provide personalized wellness services and programs
• Communicate about your progress and appointments
• Process payments and manage your account
• Send relevant wellness tips and program updates
• Improve our services and website functionality
• Comply with legal obligations

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Service Providers: With trusted partners who assist us in operating our business (payment processors, scheduling systems)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger or sale of our business
• With Your Consent: When you explicitly authorize us to share your information

Data Security

We implement comprehensive security measures to protect your personal information:

• Encrypted data transmission and storage
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis
• Secure payment processing through trusted providers
• Regular staff training on privacy and security practices

Your Privacy Rights

You have the right to:

• Access: Request copies of your personal information
• Correct: Update or correct inaccurate information
• Delete: Request deletion of your personal information
• Restrict: Limit how we use your information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a structured format

To exercise these rights, please contact us at [email protected] or call (213) 662-1200.

Cookies and Tracking

Our website uses cookies to enhance your browsing experience. These may include:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand how visitors use our site
• Preference Cookies: Remember your settings and preferences

You can manage cookie preferences through your browser settings. Please note that disabling certain cookies may affect website functionality.

Children's Privacy

Our services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under 18. If we become aware that we have collected such information, we will promptly delete it.

International Users

Our services are primarily designed for users in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to and processed in the United States, where our servers are located.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Updating the "Last updated" date at the top of this policy

We encourage you to review this policy regularly to stay informed about how we protect your information.

Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: